What matters should be the correct drivers for the correct OS. The name of the audio adapter in Device Manager shouldn't matter. A lot of laptops these days come with such audio enhancements and custom control panels. Are you saying that the laptop came preinstalled with Windows 10 and ALL device drivers, but it wasn't producing any audio on both its internal speakers as well as your headphones? If you're looking for the Realtek HD audio control panel/manager, it may not be present, or it may have been customized to use DTS Headphone:X instead. If i uninstall DTS® Headphone: X® how do i go about reinstalling it? looks like an app to me but its not on the MS store? im guessing there could be a glitch with Realtek and DTS® Headphone: X®. I have no Realtek Audio Manager either, I’ve not got it down in the bottom corner, I’ve not got it in control panel, I do however have it in program files but the. Or am I completely missing Realtek HD Audio? I ask because I also have something preinstalled called DTS® Headphone: X® which believe it or not, doesn’t work, if I plug my headset it all it does is continue to ask me to plug in a headset, and if I remove them it then asks to connect either and external speaker or internal speaker, well it’s a laptop it has internal speakers which this software doesn’t detect. Now is Realtek(R) Audio just another version of Realtek HD Audio ? So I’ve brought a new laptop 4 days ago, Asus FX504GM, cut a long story I’ve had nothing but aggro from it since switching the thing on, the audio port didn’t pick nothing up, I spent hours on end trying to get Realtek to work, in the end I managed to get it the headset/mic going as it should.Īnyway, in my device manager I have under sound, video and game controllers Once again, I congratulate the HP service team for acknowledging the problem and working so hard to fix it quickly for their paying customers.I’m sorry if this is not meant for this forum, but I’m desperately in need of some help. The DTS control panel won't run from the installed shortcut anymore, but if you go to the ISST folder, you can run RtkNGUI64.exe, go to Listening Experience tab and toggle the Audio Enhancements checkbox - it will make no difference to the sound. I have removed the DLL files that contain the horrible DSP code. Thankfully it doesn't complain that some of the files are missing and therein lies the solution. In a very handy turn of events, the installer will uninstall the previous drivers for you, restart Windows, then install the new driver. You may not need to delete all of those, but I did and the issue is solved. Now navigate to (unpack folder)\Fre\ISST\ and delete these 19 files: dts_intel_coinstaller_圆4.dll Choose a location you know and go there once the unpacking is done. It's not the installer itself, but just unpacks the installer (and runs it). RIGHTO! Download the latest HP Spectre x360 audio drivers (sp74372.exe) and run that file. In case they decide to take it down for being useful, something their own tech support fails to be, I have copied it below: from a cannon.Īnyways, I have found a solution which I posted here on the HP support forums. Whoever wrote and approved that DSP should be fired. As an audio engineer, I can attest that the DTS "enhancements" are far from improving, in fact, they're downright atrocious. Myself and many other HP users have been experiencing the same problem.
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